Orders and Returns

Terms & Conditions

What to do if there's a problem with your order

These are the terms and conditions on which “the Company” (“we” or “us” or “our”) is willing to trade with you.  These terms and conditions apply to each purchase order you place with us.  Any variation to these terms and conditions must be in writing and signed by an authorised officer of the “Company”.


  1. Price & Description

The price and description of the product you may offer to purchase from us (“our product”) is described in our price list.  All prices are expressed in Australian dollars.  We may change the price list at any time without prior notice. Any description of our product is given by way of identification only and the use of that description does not constitute a sale by description.

  1. Account Limit

Normally, we allow you to purchase and continue to purchase our product as long as the total of your account does not exceed your pre-approved account limit and terms and you have provided us with three (3) satisfactory written trade references and/or a satisfactory trade or status report from a credit rating agency acceptable to us.

We may require fresh references/reports from time to time and additional information if you apply to increase your account limit.

You agree that you will, if we request, also provide us further supporting documentation which may include (but is not limited to) any or all of the following:

  • evidence that you have been incorporated for at least 12 months;  and
  • a copy of your audited Financial Statements (which must not be more than 12 months old).

In no circumstances are we obliged to accept any application for an increase in the limit of your account and we are not obliged to give you reasons for our decision.

If any account is not settled within our trading terms, you agree that, in addition to any other right we may have, we may suspend all sales and delivery of our product to you or close your account with us.

You acknowledge that we may decline your application to purchase our products if we are advised by our insurers that they will not grant us appropriate cover in relation to you.

  1. Delivery

Delivery takes place at the time our product passes into your or your agent’s exclusive physical control or when ownership of our products has passed to you, whichever is earlier.

Any date for delivery of our product indicated by us is an estimated date for delivery only.  We will make all reasonable efforts to have the product delivered to you on the date agreed but we are under no liability for any loss or damage, however it arises, if the product is not delivered by that date.

We reserve the right to deliver any products you order from us by instalment and each instalment is sold to you under a separate contract between you and us.  Failure by us to deliver any instalment will not entitle you to cancel the balance of your order.  In the event you are in default of these terms and conditions in respect of any instalment, we may elect to treat your default as a breach in respect of each other instalment.

  1. Risk

At all times from the date of delivery, our product is at your risk of loss or damage and you are responsible for its safe custody.  It is up to you to arrange your own insurance.

  1. Ownership

You do not own any of our product in your possession until all of our product you have purchased from us at any time and all other amounts owing by you to us on any account have been paid for in full. Until you have given us full payment, you promise to store and deal with our product in a way that it is clearly identifiable as ours. You grant us an irrevocable licence to enter your premises on any business day to inspect our product in your possession and your books or records regarding our product.  If you wish, you may promote and on-sell our product in the ordinary course of business even if ownership of our product has not passed to you. You will hold the proceeds of sale in trust and not by way of security, for and as agent for us in a separate account, you will pay the proceeds to us as soon as you receive them and we have the right to trace and claim such proceeds. You have no rights to bind us to any liability to any third party by contract or otherwise.  If you use our product in some manufacturing or construction process of your own or some third party, you will hold such part of the proceeds as relates to our product in trust for us.  Such part shall be deemed to equal in dollar terms the amount payable or owing by you to us at the time of the receipt of such proceeds.  You will also keep separate records and clearly identify in your books your use of our product in such manufacturing or construction process.

  1. Assignment

You must not assign any rights or benefits under these terms and conditions unless you have obtained our prior written consent.  Any assignment by you without our consent shall entitle us to avoid any liability we may have to you under these terms and conditions.

  1. Recovery

If at any time you owe us money on any account in excess of our trading terms then in addition to any other rights we have you agree we may enter any premises owned, possessed or controlled by you where our product is stored and remove our product and re-sell all or any of them.  We are not liable to you for any loss and damage caused if we take such action.

  1. Claims

When we deliver our product to you, you must inspect it immediately.  You must report to us in writing any damage or incorrect supply within 24 Hours of delivery otherwise we may refuse any claim you make.  If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. In all circumstances our product must be in its original packaging and proof of purchase must be supplied.  If you have a dispute with us, you must notify our credit department in writing of your dispute prior to the due date of your payment for our product.

You agree that you shall make no claim against us for any delay in delivery or any product delivered to you damaged as a direct or indirect result of events beyond our control.

  1. Overdue Accounts

Any account which is not settled within 30 days from due date will attract interest at the rate of interest (however described) equivalent to 2% per month calculated daily.  You agree that any discounts, rebates or other concessions are lost if payment is not made in time and are made without prejudice to any other right we have including to charge interest unless otherwise agreed upon in writing.  If you are in breach of any of our terms and conditions you agree that you are also responsible for all of our expenses of any kind including our legal costs on a solicitor client basis and any commission or other expense incurred by any debt collection agency we retain to recover the monies you owe us.

We may commence legal proceedings against you for the recovery of any account which is 14 days outside of terms and are not required to give you any prior notice.

  1. Replacement or Money Back

To the full extent of the law all warranties are excluded.  Warranties do not apply if the product has received maltreatment, inattention or interference or the product has not been used in accordance with any performance ratings and product safety instructions.  To the extent that the law does not allow us to exclude warranties (other than a warranty as to title) our liability for any claim is limited to a refund of the purchase price actually paid, the replacement of the damaged product or the supply of equivalent product at our absolute discretion. In no circumstances are we liable for special, indirect or consequential loss, even if you advise us of any special circumstances.

  1. The Competition and Consumer Act 2010 ("CCA")

These terms and conditions of trade are not intended to have the effect of contracting out of any provisions of the CCA, except where permitted by law. If the Customer buys Product as a consumer these terms of trade shall be subject to protection of consumers' rights legislation and shall not affect the consumer's statutory rights. If any clauses in these terms and conditions of trade contravene any provisions in these acts such clause or clauses shall be deleted without affecting the validity of the remaining clauses of these terms and conditions of trade.

  1. Priority

These terms and conditions override your terms and conditions.  To the extent of any discrepancy between these terms and conditions and any third party (including your own) terms and conditions these terms and conditions prevail.

  1. Orders

All communications between you and us including all purchase orders must be in writing (which includes by e-mail).

Unless we agree special arrangements, such as an authorisation code, we assume any order received from anyone in your employ has been placed with your authority and is binding on you.

No quote is binding on us unless we have prepared and accepted a written confirmation of order.

  1. Your Relationship with Us

Nothing in these terms and conditions creates any relationship of employment, agency or partnership between you and us.

  1. Intellectual Property

These terms and conditions do not give you any intellectual property rights in our product.

Your details and information that you provide us about yourself may be retained by us on our database.  You have no rights in that database.  We may use such database in the conduct of our business, subject to privacy and other relevant laws.

We are not liable for any infringement or unauthorised use of any intellectual property rights arising from these terms and conditions.  If any dispute or claim is made in respect of any infringement or unauthorised use of intellectual property we may terminate these terms and conditions by notice to you and without liability to you or any other person.

In these terms and conditions, intellectual property includes the full benefit of any rights in any copyright, trademark, registered design, patent, trade and business names, inventions, know-how, inventions, improvements, discoveries, confidential processes and information and includes without limitation artistic works, images, designs, motifs and photographs and any adaptation or concept relating to it.

  1. Governing Law

These terms and conditions are governed by the laws of Victoria, Australia, and you agree to submit to the non-exclusive jurisdiction of the Courts of Victoria and the Commonwealth of Australia.

  1. Whole Agreement

These terms and conditions form the entire agreement on which we are willing to trade with you and all or any previous agreements or understandings we may have had with you are superseded by these terms and conditions.  We may alter these terms and conditions at any time upon one (1) months written notice.  All transactions after the date specified in such notice will be subject to the altered terms and conditions.  If you continue to trade with us after the date such alterations become effective you will be deemed to have agreed to the altered terms and conditions.

  1. Your Obligations

You acknowledge that:

  • you are not an associate or related body corporate or related party or related entity of ours (as such terms are defined in the Corporations Act 2001);  and
  • the Consumer Credit Code does not apply to these terms and conditions.

If, at any time:

  • you believe that you may not or may be unable to perform or comply with your obligations under these terms and conditions;
  • you are unable to pay your accounts as they fall due for payment;
  • a cheque or bill of exchange received from you is dishonoured;
  • you are or become insolvent or you have an administrator appointed;  or
  • your account is overdue and is not settled within our trading terms,

you agree that:

  • you will immediately notify us that one or more of the above notifiable events has occurred and you will keep us notified on a monthly basis until such notifiable event no longer exists;
  • we have no obligation and will cease to deliver to you any product you have purchased while a notifiable event exists;
  • we may close your account with us;
  • we may request payment in advance for all products you have ordered from us; and
  • we have no obligation to respond to any offer you make to purchase any of our product while a notifiable event exists.

For the purpose of these terms and conditions, you are insolvent if:

  • a receiver or receiver and manager or an agent for a mortgagee in possession has been appointed over all of your assets and undertakings;
  • you have passed an effective resolution for your voluntary winding-up;
  • an order has been made by a Court of competent jurisdiction for you to be wound up;
  • a compromise arrangement (excluding a voluntary administration) has been made legally binding on you and your creditors;
  • you have presented a debtor’s petition and it has been accepted by the Registrar in Bankruptcy;
  • you have entered into a composition, deed of assignment or deed of arrangement under Part X of the Bankruptcy Act (or equivalent) with your creditors;  or
  • a legally binding sequestration order has been made against your estate.
  1. Severance

If any of these terms and conditions are determined invalid, unlawful or unenforceable to any extent such term or condition shall be severed from the remaining terms and conditions which shall continue to be valid to the fullest extent permitted by law.

  1. Off Set

We shall be entitled to set off against any monies owed to you an amount equal to the total of all monies at such time then owed by you or on your behalf to us.

  1. Interpretation

In these terms and conditions unless otherwise indicated by the context: (i) reference to a party to a document includes that party’s successors and permitted assigns; (ii) “including” and other similar words are not words of limitation; (iii) an agreement, deed, covenant, representation or warranty on the part of two or more persons binds them jointly and severally; and (iv) general words following words describing a particular class or category are not restricted to that class or category.

Personal Property Securities Act 2009 ("PPSA")

  1. If any clauses in these terms contravene any provisions in the PPSA or any amendments thereto such clause or clauses shall be deleted without affecting the validity of the remaining clauses of these terms. The following definitions of the PPSA and amendments thereto apply to these terms and conditions of trade:
    1. Financing statement. This has the same meaning as defined by the PPSA;
    2. Financing change statement. This has the same meaning as defined by the PPSA;
    3. Security agreement. This has the same meaning in these terms and conditions of trade as the security agreement created between the Customer and GB in the PPSA;
    4. Security interest. This has the same meaning as defined by the PPSA
  2. You hereby assents that by placing orders for Product with us you acknowledge and agree that our terms and conditions of trade:
    1. Constitute a security agreement for the purposes of the PPSA in such Product;
    2. Create a security interest in such Product and in Product previously supplied which have not been fully paid for and for Product that will be supplied in the future.

You agrees to:

    1. Sign and provide without delay any documents and/or accurate information we may require to register a financing statement or financing change statement concerning a security interest on the Personal Property Securities Register and to register any other document required to be registered by the PPSA and to correct any defects in such documents or information.
    2. Indemnify and reimburse us for all costs for a financing statement or financing change statement on the Personal Property Securities Register or releasing Product charged thereby;
    3. Not to register a financing change statement in respect of a security interest on Product supplied by us that have not been fully paid for without our prior written consent;
    4. Not to register, or permit a third party to register, a financing statement or a financing change statement concerning Product supplied by us that have not been fully paid for without our prior written consent;
    5. Promptly tell us of any material change in your methods and policies of selling and/or reselling Product supplied by us which would change the nature of proceeds of such sales.
  1. You waive your rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
  2. With regard to sections 142 & 143 of the PPSA you waive your rights as a grantor and/or a debtor under the PPSA.
  3. With regard to section 157 of the PPSA, unless otherwise agreed in writing by us, you waive your right to receive a verification statement.
  4. You shall unconditionally approve any actions taken by us under clauses 33 to 38.


5Ways Foodservice

A food distribution partner you can rely on.